Equine Office How-To
Scroll Down if you are looking for help with cancelling lessons and booking make-ups in Equine Office.
1. Log-in to your Equine Office account: http://equineoffice.io
Your user name is your email that you registered with. If you forgot your password, click on "change/forgot password" to reset.
Can't log-in? Send us an email and we'll help you get into your account. New to Sagehill? email us at [email protected].
View the FAQ page (question #13) for log-in help if you are having trouble logging in.
All students can view the calendar by clicking on the orange button View Calendar to start looking at the proposed time-slots for Summer Session 2024 lessons. See the description of skill levels in Step 4 to ensure you are looking for the correct level of lesson, and remember you need to arrive 30 minutes in advance to tack-up before your EDP lesson. The summer session will start Sunday July 7th 2024.
Please read all the way through the remaining steps before proceeding with the deposit in Step 2.
2. Cancelling Lessons & Booking Make-Ups
Students will be responsible for cancelling their own lessons if they cannot make it via Equine Office (no longer via email) and booking their own re-scheduled lessons.
How to cancel a lesson:
Under your Student Schedule in Equine Office, if you are cancelling with 4 hrs notice you will be able to:
**If you can, the stable would appreciate at least 24-hrs notice or more if you are going out of town, etc. Please note that joining other groups for make-up lessons is disruptive to the students in that group who are used to a certain number of students and level of ability. If we notice a succession of last minute cancellations and make-ups from a student (3 or more), we will ask to move you to a new time-slot OR ask you to upgrade to a private lesson package so as to cause less disruption to your group and the groups you are doing make-up lessons with.**
How to re-schedule a lesson you have cancelled:
If you have cancelled a lesson with at least 4 hrs notice, the program will re-issue the lesson back to your package (it will not be listed as a make-up lesson). Students are responsible for booking these lessons themselves.
To check how many lessons in your package you have left that ARE NOT scheduled yet, click on Packages (in the blue bar near the top of the page). If you have any lessons that have not been scheduled, it will be listed as the number of lessons left in your package).
To check how many make-up lessons you have been issued by the coach/barn, click on the orange View Make-Ups.
Make-up lessons: Make-up lessons in equine office are lessons that have been cancelled by your coach or the barn due to one of these reasons:
NOTE: If you want to upgrade to a private make-up, please email us to book for you ($20 additional fee for group lesson students, $10 additional fee for semi-private students). You won't be able to do these upgrades on Equine Office yet yourself.
NOTE: You may or may not be able to get your same coach for make-up lessons. Some coaches lessons are completely booked and it is difficult to schedule group make-ups with them. Sometimes we can book private make-up lessons with coaches if they are willing to commit extra time (email us to inquire). Not all coaches are willing to do this option however.
NOTE: If you have to cancel a lesson during the last week of the session and there are no make-up time-slots available, you will have to contact the office to see if your lesson can be booked over the break between sessions. If we can't figure out an option over the break, the lesson will not be refunded and will not be carried over into the next session. Upgrading to a private make-up may be necessary to book these make-ups.
Lessons rescheduled by the office due to coach/instructor illness, weather or event will be rescheduled by the office, likely over the break between sessions. If you cannot attend the make-up date, the lesson will not be refunded. Students will also have the option to book these make-ups themselves over the session as students will have the lesson added back to their package bank of lessons.
IF YOU ARE HAVING TROUBLE USING EQUINE OFFICE TO SCHEDULE AND BOOK MAKE-UP LESSONS FOR THE FIRST TIME AFTER READING THIS INFO, PLEASE EMAIL US AT [email protected]. WE WILL ARRANGE A PHONE MEETING SO WE CAN WALK YOU THROUGH THE STEPS! :)
1. Log-in to your Equine Office account: http://equineoffice.io
Your user name is your email that you registered with. If you forgot your password, click on "change/forgot password" to reset.
Can't log-in? Send us an email and we'll help you get into your account. New to Sagehill? email us at [email protected].
View the FAQ page (question #13) for log-in help if you are having trouble logging in.
All students can view the calendar by clicking on the orange button View Calendar to start looking at the proposed time-slots for Summer Session 2024 lessons. See the description of skill levels in Step 4 to ensure you are looking for the correct level of lesson, and remember you need to arrive 30 minutes in advance to tack-up before your EDP lesson. The summer session will start Sunday July 7th 2024.
Please read all the way through the remaining steps before proceeding with the deposit in Step 2.
2. Cancelling Lessons & Booking Make-Ups
Students will be responsible for cancelling their own lessons if they cannot make it via Equine Office (no longer via email) and booking their own re-scheduled lessons.
How to cancel a lesson:
Under your Student Schedule in Equine Office, if you are cancelling with 4 hrs notice you will be able to:
- click on "cancel lesson" for the selected date on your schedule ("schedule" is in the blue bar near the top of the screen)
**If you can, the stable would appreciate at least 24-hrs notice or more if you are going out of town, etc. Please note that joining other groups for make-up lessons is disruptive to the students in that group who are used to a certain number of students and level of ability. If we notice a succession of last minute cancellations and make-ups from a student (3 or more), we will ask to move you to a new time-slot OR ask you to upgrade to a private lesson package so as to cause less disruption to your group and the groups you are doing make-up lessons with.**
How to re-schedule a lesson you have cancelled:
If you have cancelled a lesson with at least 4 hrs notice, the program will re-issue the lesson back to your package (it will not be listed as a make-up lesson). Students are responsible for booking these lessons themselves.
- Click on the orange "Book Lesson" button
- Find a date/time and skill level on the calendar that works for you
To check how many lessons in your package you have left that ARE NOT scheduled yet, click on Packages (in the blue bar near the top of the page). If you have any lessons that have not been scheduled, it will be listed as the number of lessons left in your package).
To check how many make-up lessons you have been issued by the coach/barn, click on the orange View Make-Ups.
Make-up lessons: Make-up lessons in equine office are lessons that have been cancelled by your coach or the barn due to one of these reasons:
- Lame horse
- Fall in the lesson with less than 30 minutes of ride time (yourself or someone else that requires you to quit the lesson)
- Unsafe horse (bucking, rolling or other reason that makes it unsafe for a student to ride, with less than 30 minutes of ride time).
- Note: A horse that is too fast or nervous is not considered an unsafe horse and the coach will work with a student to ride these more challenging horses (no make-up would be issued, this is for the benefit of the student. To become a better rider students need to learn how to ride more challenging horses)
- Other reason that the lesson may have to be cancelled with less than 4 hours notice by the barn (weather, coach illness or other unforeseen circumstance)
NOTE: If you want to upgrade to a private make-up, please email us to book for you ($20 additional fee for group lesson students, $10 additional fee for semi-private students). You won't be able to do these upgrades on Equine Office yet yourself.
NOTE: You may or may not be able to get your same coach for make-up lessons. Some coaches lessons are completely booked and it is difficult to schedule group make-ups with them. Sometimes we can book private make-up lessons with coaches if they are willing to commit extra time (email us to inquire). Not all coaches are willing to do this option however.
NOTE: If you have to cancel a lesson during the last week of the session and there are no make-up time-slots available, you will have to contact the office to see if your lesson can be booked over the break between sessions. If we can't figure out an option over the break, the lesson will not be refunded and will not be carried over into the next session. Upgrading to a private make-up may be necessary to book these make-ups.
Lessons rescheduled by the office due to coach/instructor illness, weather or event will be rescheduled by the office, likely over the break between sessions. If you cannot attend the make-up date, the lesson will not be refunded. Students will also have the option to book these make-ups themselves over the session as students will have the lesson added back to their package bank of lessons.
IF YOU ARE HAVING TROUBLE USING EQUINE OFFICE TO SCHEDULE AND BOOK MAKE-UP LESSONS FOR THE FIRST TIME AFTER READING THIS INFO, PLEASE EMAIL US AT [email protected]. WE WILL ARRANGE A PHONE MEETING SO WE CAN WALK YOU THROUGH THE STEPS! :)
